At GhodbunderMart.com, we strive to provide the best shopping experience for our customers. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read our policy carefully to understand the process and conditions.
Order Cancellation:
- Before Dispatch: Customers can cancel their order within 24 hours of placing it or before it is dispatched. To request a cancellation, please contact our customer support team with your order details.
- After Dispatch: Once an order is dispatched, it cannot be canceled. Customers may opt for a return or refund as per our return policy.
Refund Policy:
- Eligibility for Refund:
- Products must be returned in their original condition, unused, and with all tags and packaging intact.
- Perishable goods, personalized items, and hygiene-related products are not eligible for a refund.
- Refund Process:
- Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days through the original mode of payment.
- Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check with your bank or payment provider before contacting us.
For further assistance, please reach out to our support team at support@ghodbundermart.com.